ETB was founded in 2003 and is a people-centric international service provider specializing in Business Process Outsourcing (BPO) and technology services. Originating in Turkey, ETB has grown into an organization operating in 7 countries with 19 locations. In Turkey, ETB is the market leader in delivering services to large European enterprises, supporting the Benelux market in Dutch and Flemish, and the DACH countries in German. Today, ETB employs more than 1,700 employees. ETB supports organizations across various industries with services in customer service, back-office processes, IT solutions, and credit management. A large part of our workforce is engaged in customer interaction, administrative and financial processes, IT solutions, and continuous process improvement initiatives. All services are delivered with a strong focus on quality, efficiency, and a human-centered approach.
Vision & Mission
At ETB, we deliver high-quality, inspiring, and genuine customer and employee experiences that contribute to growth, trust, and connection. We believe that satisfied and engaged employees are the foundation of strong and sustainable customer experiences. Guided by this belief, we create long-term value for our clients and partners, as well as for our employees, the environment, and society—contributing to a lasting positive impact.
Our History
ETB was established in 2003 with the ambition to make BPO services people-focused, reliable, and future-oriented. What started in Turkey has evolved into an international organization supporting clients across multiple countries. Throughout our growth, ETB has remained committed to its core purpose: creating genuine experiences and sustainable value for clients and society.
Growth & Developments
ETB continues to grow and evolve. Recently, we took an important step with the opening of our new office in Rabat, Morocco, alongside the strong growth of our Suriname operations. In addition, ETB achieved the Best Workplaces certification in Turkey for the first time, recognizing our focus on people and organizational culture. With clear plans for further international expansion in 2026, we continue to build a future driven by quality, growth, and people-first values.
Pascal Matern 
